Effective Date: [1-April-2026]
At Pacific Hun Kava, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
- Eligibility for Returns
You may request a return within 7–14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original packaging
- The product must be in the same condition as received
- Proof of purchase is required
- Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Opened or used kava products
- Perishable or consumable items once opened
- Items purchased on clearance or final sale
- Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos as proof.
We will arrange a replacement or refund at no additional cost.
- Refund Process
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item)
- Shipping fees are non-refundable
- Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
- Order Cancellation
Orders can be canceled within 12–24 hours of placing the order. Once the order has been processed or shipped, cancellation may not be possible.
- Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: Info@pacifichunkava.com
Website: pacifichunkava.com